Move day fails more often from silence than from boxes. When managers do not know what they are allowed to confirm, staff invent their own timeline—and that timeline rarely matches facilities reality.
Start with three confirmed facts only: which teams move on which day, where people collect keys or access cards, and who answers urgent questions after 4 p.m. Publish those facts in one place; do not scatter them across chat threads.
Brief line managers forty-eight hours earlier with a one-page sheet: floor access times, packing cut-off, and the phrase to use when someone asks about unfinished fit-out. Ambiguity is fine if it is shared consistently.
On the morning of the move, send a short status note at a fixed hour—even if nothing has changed. Predictable quiet updates beat sporadic long emails.
After desks are live, schedule a fifteen-minute stand-up for each team within two days. Capture seating issues and printer access problems there, not in the hallway. That habit turns the first week from rumour management into a short punch list.