Client stories

Evidence from live relocations and redrawn teams

Comments below reference specific constraints—packing weeks, announcement timing, seating neighbourhoods—not generic praise.

“They kept our Albany warehouse move on a single decision calendar. Packing week was still messy, but nobody was guessing which day their team was meant to be offline.”
Marcus Hale · Operations Manager, Southern Grain Logistics · Office Relocation Change Programme
“The readiness review was blunt about our communication gaps. We had strong facilities plans and almost nothing for frontline supervisors. Fixing that before we announced the restructure saved us a difficult fortnight.”
Diane Okonkwo · People & Culture Lead, Harborlight Aged Care · Change Readiness Review
“Manager briefings were useful, though I wish we had booked one more session after move day. Still, our team leads finally had the same answers instead of improvising.”
Tom Brennan · Regional Director, West Coast Survey Group · Manager Briefing Series

Longer project notes

Two engagements where the sequence mattered as much as the destination floor.

Two offices into one neighbourhood map

Kestrel Environmental needed to close a leased suite in Subiaco and absorb forty-two people into an expanded West Perth floor within eleven weeks. Facilities had a fit-out schedule; HR had a headcount list; neither owned the staff narrative. Branch Base ran a readiness workshop, built a three-wave communication plan, and facilitated seating neighbourhoods by collaboration need rather than by who asked first. Move weekend ran over by half a day because of lift access, yet Monday morning briefings still went ahead with printed floor guides. By week three, the issues board was down to printer defaults and visitor parking—ordinary settling items, not existential confusion.

Sarah Nguyen · General Manager, Kestrel Environmental

“During our consolidation of two Perth satellite offices, Branch Base helped us sequence announcements so finance and field staff did not hear different stories. The seating plan process took longer than we hoped, but the neighbourhood approach avoided the usual desk politics.”

Merging service lines without mixed messages

Fletcher & Cole combined its tax and business advisory practices into a single client-facing group. Partners agreed on the structure weeks before staff heard anything. Branch Base designed announcement week: a clear partner statement, manager clinics, and a living FAQ updated twice. The mild friction was pacing—some partners wanted faster detail on remuneration bands—but holding that detail until HR confirmed numbers prevented a second round of corrections. Client continuity plans stayed with practice leads; Branch Base stayed with the people side of the change.

Ian Fletcher · Managing Partner, Fletcher & Cole Advisory

“Restructure support helped our board speak with one voice when we merged two service lines. Staff still had hard questions; at least the answers matched across sites.”